Refund policy

Return & Refund Policy

At Shopient, customer satisfaction is our top priority. We strive to ensure that every product you receive meets your expectations. If something isn’t right, we’re here to help with a simple and fair return and refund process.

1. Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect

  • The item is unused, unworn, and in its original condition

  • The product is returned with original packaging, tags, and accessories (if applicable)

Items that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for return.

2. Return Timeframe

Returns must be requested within [7 DAYS] of receiving your order.
To initiate a return, please contact us at [heyshopient@gmail.com] with your order number and clear details of the issue.

3. Refund Process & Timing

Once your return is approved and the item is received and inspected, we will notify you about the status of your refund.
Approved refunds will be processed within [15 DAYS] and credited back to your original payment method. Please note that bank or payment gateway processing times may vary.

4. Exchange Options

We offer exchanges for damaged, defective, or incorrect items, subject to product availability. If the requested replacement is unavailable, a refund will be issued instead.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within [7 DAYS] of delivery with photos or videos as proof. We will arrange a replacement or refund at no additional cost to you after verification.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Final Sale” or “Non-Returnable”

  • Personal care or hygiene products (if applicable)

  • Gift cards or digital products

  • Items damaged due to misuse or normal wear and tear

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, return shipping will be covered by us.

  • For all other approved returns, return shipping costs must be borne by the customer unless stated otherwise.